Shipping & Returns
Fast, free delivery with flexible payment options and a straightforward 14-day return policy.
Shipping Information
Order Processing
We process your order within 1-2 business days of confirmation.
Shipment
Your package ships via courier to your address.
Delivery
Typical delivery: 3-5 business days within continental US.
Payment
Pay the courier cash or card upon delivery. No prepayment required.
Shipping Details
Coverage
Continental United States
Processing
1-2 business days
Delivery
3-5 business days typical
Cost
Free shipping on all orders
Payment
Cash or card to courier
Packaging
Protective, discreet packaging
Return Policy
14-Day Window
You have 14 calendar days from delivery to request a return.
Unopened Requirement
Product must be unopened in original packaging to qualify for return.
Return Shipping
Return shipping costs are the responsibility of the customer.
Refund Processing
Refunds processed within 14 days of receiving returned item.
How to Return
- Contact Us: Email info@zoepure.top or call +1-503-441-2756 with your order number and reason for return.
- Receive Instructions: We'll provide a return address and confirm the return process.
- Ship Back: Use a courier of your choice to send the unopened product back to us.
- Refund: Once received and verified, your refund is processed within 14 days to your original payment method.
Damaged or Missing Items
If your order arrives damaged or items are missing, contact us immediately with photos. We will replace the product or issue a full refund at no cost to you-no questions asked.
Contact Support:
Email: info@zoepure.top
Phone: +1-503-441-2756
Hours: Mon-Fri 9:00 AM-5:00 PM PST